Flux & HIES
Flux Solar Energy is proud to announce we are a member of HIES!
What is HIES?
A Chartered Trading Standards Institute (CTSI) – approved Consumer Code, HIES is a leading consumer protection organisation for the installation of home energy products.
HIES promises to ensure all consumers are respected, protected and educated on their home improvement journey.
When consumers have used a HIES member, during their period of membership, and hold a contract with the member for their domestic property, they should receive:
- Free consumer advice line
- Free access to alternative dispute resolution
- Free access to an Ombudsman
- Free deposit and stage payment protection insurance
- Free insurance-backed guarantee.
The protection offered by HIES ensures consumers are protected before, during and after their installation. To find out more about the protection consumers may receive along with their obligations, please visit the consumer advice section on HIES’s website.
George Clarke, architect, TV presenter and home improvement champion, is Brand Ambassador of HIES. George joined the scheme in 2019 as an ardent supporter of high standards in the home improvement and renewable energy industries.
For further information about HIES visit: www.hiesscheme.org.uk
